Align the Supply Chain to Support the Business Strategy | Competitive priorities, order winners and qualifiers, process choice and layouts, KPIs, supply chain risk and sustainability (12%) Conduct Sales and Operations Planning (S&OP) to Support Strategy | S&OP steps and roles, aggregate demand and supply plans, strategic buffers and financial reconciliation (10%) Plan and Manage Demand | Customer needs, demand sources, qualitative and quantitative forecasting, forecast error and the bullwhip effect (12%) Plan and Manage Internal Supply Sources | Master scheduling, ATP, rough-cut capacity planning, MRP, final assembly scheduling and product costs (12%) Plan and Manage External Supply Sources | Supplier selection and sourcing options, supplier relationship management, procurement methods and logistics (11%) Plan and Manage Inventory | Inventory types and classes, lot sizing, safety stock, inventory costs, inventory control, traceability and returns (14%) Plan, Manage, and Execute Detailed Schedules | Lead time, load and capacity, scheduling techniques, theory of constraints, shop floor control and queues (12%) Plan and Manage Distribution | Network design trade-offs, DRP, distribution KPIs and customer order management (8%) Manage Quality, Continuous Improvement, and Technology | Quality tools, lean and JIT, SPC, problem solving and emerging technologies (9%)