This Privacy Policy explains how Exametics (“we”, “us” or “our”) collects, uses, shares and protects your personal data when you visit staging.exametics.com or use our practice tests, mock examinations, question banks and related services (the “Services”).
Exametics is a brand owned and operated by Gururo Private Limited, a company incorporated in India with its office at Level 6, North Tower, ITC Green Centre, Marutiseva Nagar, Banaswadi Main Road, Bengaluru 560005, Karnataka, India. Gururo Private Limited is the data controller (or, under Indian law, the data fiduciary) responsible for your personal data.
By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services. This Policy should be read together with our Terms & Conditions.
1. Information We Collect
We collect the following categories of personal data:
| Category | Examples | Why we collect it |
|---|---|---|
| Account data | Name, email address, phone number, password, country | To create and manage your account and give you access |
| Transaction data | Purchase history, plan or product bought, billing details; payment-card data is processed by our payment gateway, not stored by us | To process purchases and provide the Services you paid for |
| Learning data | Practice attempts, answers, scores, progress, readiness metrics | To deliver practice tests, show your results and improve content |
| Communications | Messages, support requests and any attachments you send us | To respond to you and provide support |
| Technical / usage data | IP address, browser type, device, operating system, referring/exit pages, timestamps, pages viewed, clicks | Security, analytics, and improving the Services |
We collect this data when you provide it to us (for example, on registration, at checkout, or when you contact us), automatically as you use the Services (through cookies and similar technologies), and occasionally from third parties such as our payment gateway confirming a transaction. You are not obliged to provide personal data, but some Services cannot be provided without it.
2. How We Use Your Information
We use personal data to:
- provide, operate and maintain the Services, including delivering practice tests and displaying your results;
- create and administer your account and process your purchases;
- communicate with you about your account, purchases, support requests and important service updates;
- send you marketing and promotional messages where you have consented or where permitted by law — you can opt out at any time;
- understand and analyse how the Services are used, and to improve, personalise and expand them;
- develop new features, products and content;
- detect, prevent and address fraud, abuse, security incidents and technical issues; and
- comply with our legal obligations and enforce our Terms.
3. Legal Bases for Processing
Where the law requires a legal basis (for example, under the EU/UK GDPR), we rely on: performance of a contract (to provide the Services you request); consent (for example, for marketing emails or non-essential cookies, which you can withdraw at any time); legitimate interests (such as securing and improving the Services, provided these are not overridden by your rights); and legal obligation (such as tax and accounting requirements).
4. Cookies and Analytics
We use cookies and similar technologies to keep you signed in, remember your preferences, measure traffic and understand how the Services are used. Essential cookies are required for the site to function; analytics and preference cookies are used to improve the Services. We may use third-party analytics providers that process usage data on our behalf.
You can control or disable cookies through your browser settings. Disabling some cookies may affect how the Services work. Where required by law, we ask for your consent before setting non-essential cookies.
5. How We Share Your Information
We do not sell your personal data. We share it only as follows:
- Service providers who process data on our behalf under contract — for example, payment gateways, hosting, email delivery, analytics and customer-support tools — and only as needed to provide their services to us;
- Legal and safety reasons — where we believe disclosure is required by law, regulation or legal process, or to protect the rights, property or safety of Exametics, our users or others;
- Business transfers — in connection with a merger, acquisition, financing or sale of assets, subject to this Policy; and
- With your consent — where you have asked us to share your data.
6. International Data Transfers
Exametics is operated from India and serves learners in many countries. Your personal data may be processed in India or in other countries where we or our service providers operate, which may have different data-protection laws than your own. Where required, we take steps to ensure your data is protected in line with this Policy and applicable law, including using appropriate safeguards for transfers of data from the EU/UK.
7. Data Retention
We keep personal data for as long as your account is active and as needed to provide the Services, and thereafter only as long as necessary to comply with our legal, tax and accounting obligations, resolve disputes and enforce our agreements. When data is no longer needed, we delete or anonymise it.
8. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your password confidential and notify us immediately of any suspected unauthorised use of your account.
9. Your Rights
9.1 Rights under India’s DPDP Act, 2023
If you are in India, you have the right to access a summary of your personal data and how it is processed, to request correction or completion or erasure of your data, to nominate another person to exercise your rights in the event of death or incapacity, and to grievance redressal. You may withdraw consent at any time where processing is based on consent. To exercise these rights, contact our Grievance Officer (see section 12).
9.2 Rights under the GDPR (EU/UK users)
If you are in the EU or UK, you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent. You also have the right to lodge a complaint with your local data-protection authority. We will respond to valid requests within one month.
9.3 Rights under the CCPA (California users)
If you are a California resident, you have the right to know what personal data we collect and how we use it, to request deletion of your personal data, and to not be discriminated against for exercising your rights. We do not sell personal data. To make a request, contact us using the details below.
We will verify your identity before acting on a request. You may exercise any of these rights free of charge, subject to legal limits, by contacting us as described in section 12.
10. Children’s Privacy
The Services are intended for users aged 18 and over and are not directed at children. We do not knowingly collect personal data from a child without the involvement of a parent or legal guardian. If you believe a child has provided us personal data without appropriate consent, please contact us and we will take reasonable steps to delete it.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the “Last updated” date above. Your continued use of the Services after changes are posted constitutes acceptance of the revised Policy.
12. Contact Us and Grievance Redressal
For any questions, requests or complaints about this Policy or your personal data, contact us at [email protected].
In accordance with applicable Indian law, our Grievance Officer is:
Name: Mr. Sudeep Dwivedi
Email: [email protected]
Entity: Gururo Private Limited (operating the Exametics brand)
Address: Level 6, North Tower, ITC Green Centre, Marutiseva Nagar, Banaswadi Main Road, Bengaluru 560005, Karnataka, India
Grievances will be acknowledged and addressed within one (1) month (30 days) from the date of receipt.
