Refund Policy
Thank you for choosing Exametics for your certification preparation. This Refund Policy explains when and how you can request a refund for a purchase made on staging.exametics.com. It forms part of, and should be read together with, our Terms & Conditions and Privacy Policy.
Exametics is a brand owned and operated by Gururo Private Limited, Bengaluru, India. By purchasing any product from Exametics, you acknowledge and agree to this Refund Policy.
1. Practice Tests and Question Banks
- A refund request must be submitted within 30 days of the date of purchase.
- Where the request is approved, the full amount paid will be refunded without deduction.
- To protect against misuse, if a user has requested multiple refunds for the same product, or shows a pattern of excessive refund requests, Exametics reserves the right to limit or deny future refund requests.
2. Duplicate Payments
- If you are charged more than once for the same order due to a technical or payment error, the duplicate amount will be refunded to your original payment method.
- Once your request is received and the duplicate charge is verified, the refund will be processed within 10 working days.
3. Coupons and Offers Not Applied
- Refunds or price adjustments will not be provided where a coupon or discount code was not applied at the time of purchase.
- All discounts and offers must be availed at the point of purchase; retrospective adjustments will not be entertained. We encourage you to review your cart and apply any applicable offer before completing payment.
4. How to Request a Refund
- Submit your request by email to [email protected].
- Include your order details (order number, email used at purchase) and a clear reason for the request.
- All refund requests are subject to verification; only approved requests will be processed.
- Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take a further 7–14 business days for the amount to reflect in your account or statement.
5. Requests That Do Not Qualify
- Any refund request that does not meet the conditions set out in this Policy may be denied. This includes requests made after the applicable window, requests where the conditions above are not satisfied, and requests we reasonably determine to be abusive or fraudulent.
6. Contact
- For any questions about this Refund Policy, contact us at [email protected]. To escalate a concern, full grievance-officer details are set out in our Privacy Policy. Grievances are addressed within one (1) month (30 days) from the date of receipt.
