ServiceNow Certified System Administrator (CSA) Practice Tests: 4 Practice Tests and 240 Questions
CSA
240
Platform Overview and Navigation | The ServiceNow AI Platform and instance, platform capabilities, and Next Experience Unified Navigation: All, Favorites, History and Workspaces menus, global search and the user menu (7%)
Instance Configuration | Installing applications and plugins, demo data, system properties, personalizing vs customizing the instance, Theme Builder, and common interfaces such as Service Operations Workspace, Employee Center and the mobile apps (10%)
Configuring Applications for Collaboration | Lists, filters and tags, form configuration and views, templates and saving options, reference qualifiers, task management and SLAs, Visual Task Boards, reports and Platform Analytics dashboards, and notifications (20%)
Self Service & Automation | Knowledge Management, Service Catalog items, variables, record producers and order guides, Workflow Studio and Flow Designer flows, subflows, triggers and spokes, and Virtual Agent (20%)
Database Management and Platform Security | Tables, fields and the dictionary, users, groups, roles and ACLs, import sets and transform maps, CMDB and CSDM, Security Center and the shared responsibility model (30%)
Data Migration and Integration | UI policies vs data policies, business rules, update sets from capture to commit and back-out, and client-side and server-side scripting (13%)
Data Migration and Integration
A UI policy on Incident makes the Configuration item field mandatory when Category is Hardware. After a user changes Category from Hardware to Software, the field stays mandatory. What should the administrator change on the UI policy?
Clear the On load check box
Select the Reverse if false check box
Clear the Global check box
Raise the Order value of the policy
B
Reverse if false undoes the UI policy actions when the conditions are no longer true, so the field stops being mandatory when Category changes to Software. On load only controls whether the policy applies when the form opens, Global controls which views it applies to, and Order only matters when two policies conflict.
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Course Content
Supporting Resources
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ServiceNow Certified System Administrator (CSA) – Practice Test #1
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Exam Mode: ServiceNow Certified System Administrator (CSA) – Practice Test #4
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ServiceNow Certified System Administrator (CSA) – Practice Test #3
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ServiceNow Certified System Administrator (CSA) – Practice Test #2
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